SHOPGEOX.CA AND YOU. THE PERFECT FIT.
Welcome to comfort. SHOPGEOX.CA is your source for the highest quality styles from the industry masters of technologically designed, comfort footwear. We pride ourselves on providing superior customer service and a fast and easy returns/exchange process.
SHOPGEOX.CA CUSTOMER CARE DEPARTMENT IS AVAILABLE:
Monday - Friday: 8AM - 7PM EST
You may check your order status via the Order Status link located at the bottom of every page.
Fax: 603-386-6126 International: 1-978-933-4959
Geox Retail Customers
For questions regarding Canadian Geox store purchases, please call 1-866-343-4369
For questions regarding US Geox store purchases, please call 1-877-862-2681
*Please note SHOPGEOX.CA orders cannot be returned to the retail stores.
What makes GEOX rubber outsoles different from the traditional outsole?
The traditional rubber outsole causes condensation on the sole of the foot, creating a plastic-bag effect around it. Perspiration lingers in traditional shoes; this can lead to undesirable foot odor and other related problems. GEOX rubber outsoles contain a special microporous membrane that is both breathable and waterproof: it absorbs and expels sweat without letting water in. Feet are kept dry and at the right temperature.
How does the GEOX technology work?
A series of holes are made in the rubber outsole, positioned in correspondence to the highest concentration of sweat glands on the sole of the foot. The perforated rubber sole contains a special microporous membrane that absorbs and expels sweat without letting water in. The process is made possible because the membrane’s micropores are larger than water vapor molecules, but smaller than water droplets, keeping water out and feet dry. Sweat, in the form of vapor, can pass through the membrane and out through the perforated sole. The gradual elimination of humidity from the inside of the shoe creates the ideal microclimate for healthy feet; no more bad odors! Your feet will stay warm and dry in winter and cool and dry in the summer season.
Can water get into my shoes through the perforated outsole?
The membrane’s micropores are smaller than the water drops, which therefore can’t pass through the membrane.
The GEOX membrane is made from an extremely porous material, with more than one billion micropores per cm2: Each one of these micropores is 20,000 times smaller than a drop of water, so water molecules are too large to get inside the shoe. However, the micropores are also 700 times bigger than molecules of sweat vapor, so sweat can easily pass through the membrane and out of the perforated sole.
GEOX guarantees the impermeability of the perforated sole but not of the entire shoe.
What does GEOX mean?
Combining "Geo" – the Greek word for Earth, on which everybody stands and walks – with the letter "X" – a symbol for technology – the Geox name highlights the DNA of a company founded on revolutionary ideas and on research and applied technology to make them come true.
WHERE TO BUY
Where can I buy GEOX shoes in CANADA?
GEOX shoes may be purchased at various locations throughout Canada. A wide range of our product can be found at any of our GEOX Retail stores located around the country. Additionally, our product is available through other valued retailers such as independent specialty footwear stores, major retail chains and better department stores.
You can now also purchase GEOX products online at www.shopgeox.ca.
To find a retailer near you, use our online store locator. Click here to go to our Store Locator.
The range of available products at the stores listed in our retailer directory may vary by store and season. Each retailers contact information is listed for your convenience so that you may call ahead to check if your desired item and size are in stock.
How can I place a special order for a specific GEOX shoe?
You may place a special order by calling or visiting one of our company-owned GEOX stores or other authorized GEOX retailers.
GEOX styles vary from country to country, based on the different trends and needs of consumers around the world. GEOX CANADA does not necessarily offer the same styles that our other overseas markets may carry and vice-versa.
For additional information about the possibility of ordering GEOX shoes from abroad, you may log in to our website at www.geox.com.
Do you ship outside of Canada?
Unfortunately, we can only ship within Canada. We apologize if this is an inconvenience. Please feel free to contact us if you have any other questions.
PRODUCT AND SIZING INFORMATION
In what sizes are your shoes made? What size should I order?
GEOX shoes are manufactured in European sizes.
Women - Most women's styles are offered in sizes 35 through 42, with half sizes available in many styles.
Men - Most men's styles are offered in sizes 39 through 47, with half sizes available in many styles.
Children - Our toddler styles are offered in sizes 17 through 21; baby styles in sizes 21 through 25; junior styles are offered in sizes 26 through 41, with half sizes available.
Does GEOX make shoes in various widths?
At this time our collection is only made in a medium width.
Please use our size conversion chart to find the right size.
PRODUCT WARRANTY AND RETURNS
Do you have a warranty on your product?
All GEOX products are covered under our warranty against material and manufacturing defects; however, this is not a guarantee against wear and tear.
I have worn the shoes, but they are uncomfortable. Can I still return them?
Shoes must be in original, unworn condition to be accepted for returns/exchanges (unless defective). Please make an informed decision on the correct size to order by using our size conversion chart before ordering.
How do I return/exchange my shoes?
All shoes must be returned in original, unworn condition for refund or exchange, unless they are being returned for defective reasons. Please use the return/exchange form and prepaid UPS return label to send the shoes back to us. If you are missing any of this paperwork please let us know, so we can mail it out to you. Please feel free to contact us if you have any other questions.
We will be happy to replace the item if a member of our quality inspection team finds it defective. If it is not found to be defective, we will return it to you as soon as possible.
What is your return policy?
GEOX stands by its product. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.
Straight returns are charged a fee of $7.50 plus applicable sales taxes if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item back to SHOPGEOX.CA is always the responsibility of the customer (note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.
We will process your return/exchange 2-3 business days after it is received at our warehouse. If you did not receive a Merchandise Return Form with your order, please print, fill out and return this Return Form (Acrobat PDF) for your return/exchange. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.
Does GEOX repair or resole shoes?
If your shoes need to be refurbished you may take them to a local shoe repair shop.
Please make sure that the breathable part of the sole is not tampered with. In this case, GEOX cannot guarantee that the patented system will function properly.
How can I clean my shoes?
Please do not machine-wash or dry your GEOX shoes, as this can damage them.
Do not clean perforations with sharp objects.
As with all other shoes, GEOX should be stored in a dry, well-aired place.
For regular sneakers, we recommend that you hand wash the shoes in warm water with a soft cloth. Please allow them to air dry naturally after washing, as the heat from the dryer can also damage them.
For smooth leather, the shoes will need cleaning and care with shoe creams or polishes. Select a neutral shade or a color nearest to the color of the shoes. Remove all dust with a damp cloth. Never polish wet shoes.
For suede and nubuck, clean shoes while they are dry. Brush with a dry rubber sponge or soft brush to eliminate any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Do not allow suede shoes to become wet or damp.
You've found it- the perfect pair. You want it. You buy it! But is it secure?
At SHOPGEOX.CA your security is our primary concern. SHOPGEOX.CA is proud to say that we are fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and our entire staff is subjected to a thorough background check prior to employment. Your credit information is completely masked and can only be viewed or accessed by our security staff. This information is automatically deleted from our files 45 days after your purchase.
Rest assured that SHOPGEOX.CA uses the industry-standard Secure Sockets Layer (SSL) during checkout. This process encrypts all your personal and financial information before it is transmitted to our system. To check our security certificate, click on the Thawte logo located every page of this site.
Shopgeox.ca Protects Your Privacy
We know how much you value your privacy. That's why we never sell, rent, trade, share or otherwise disclose personally identifiable information to anyone other than our service providers, for example, providing address information to UPS to complete delivery.
Information Collection and Usage
SHOPGEOX.CA collects information from you in several ways.
- Email Promotions Sign Up: You have the option to sign up to receive our regular email promotions. We use this email address only to send email promotions to you. You may opt out at any time by clicking on the Unsubscribe link at the bottom of any of our promotional emails or by contacting us at 1-855-297-0322 or firstname.lastname@example.org.
- Ordering with us: When you place an order with us, we ask you to provide us billing and shipping information, email, phone, and credit card information. Your billing information and credit card information is used in conjunction to verify that the information provided is accurate via our payment processor. Your email address/phone number is used to communicate with you whenever new status updates are available regarding your order (order tracking info, backorders, changes to order, etc). Please note that all information you enter during checkout is secured via SSL encryption technology. Click here to read our Security Policy.
- Cookies and Pixel Tracking: We use 'cookies' (a piece of data stored on your hard drive containing information about you) on SHOPGEOX.CA to enhance the shopping experience. Some uses include 'remembering' what items are in your cart if you exit and revisit our site without having completed the purchase. Please note that none of the information stored on the cookie is personally identifiable. Our cookies also are NOT able to read the files you have on your hard drive. You have the option to turn off cookies on your browser; however doing so will prevent you from completing an order on our web site.
You can rest assured that providing your personal information to SHOPGEOX.CA will not result in junk mail or telemarketing calls. If you indicate that you wish to receive special offers or have purchased from SHOPGEOX.CA in the past, then we will contact you by e-mail occasionally to inform you of promotional events and new product releases. You are given the opportunity with each e-mail notification to unsubscribe from our e-mail contact list. We do not share your e-mail address with any other company.
If you have questions or comments please contact us toll free at 1-855-297-0322. Or you can email us at email@example.com.
At SHOPGEOX.CA you will find a wide selection of the finest footwear and footwear accessories available. You may return your purchase in the original, unworn condition within 30 days of shipment for a refund or exchange. Beyond 30 days, our products are guaranteed against defects within 1 year of purchase.